Customer Service Associate Customer Service Associate
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Job ID: 1354587047
Date Updated:Nov 14, 2018
Recruiter: Guangzhou Danxiao Information Technology Co., Ltd
  • Work City : Guangzhou
  • Salary Range : 10,000 - 15,000 CNY /Month
  • Work Experience : 1-10 year(s)
  • Job Type :Full Time
Responsibilities:

1. Prepare for customer inquiries by studying products, services, and customer service processes.
2. Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; as well as verifying the customer's understanding of the information you have provided.
3. Create trouble-shooting guides for common issues customers are experiencing
4. Improves service quality by recommending improved processes

Work Permit Provided

Requirements:

1. Native English Speaker
2. Excellent written communication skills – impeccable English grammar
3. Ability to take complicated ideas and make them easily understandable
4. Excellent typing skills
5. Excellent customer service skills, including maintaining focus on the customer's issue in a fast-paced environment
6. Flexible with the working schedule; may be expected to work weekends, holidays and events

  • About us
    Guangzhou Danxiao Information Technology Co., Ltd. is an Internet software and hardware consulting service company established in 2012. Since its inception, the company has been insisting on exploring at the forefront of technology, and has established a good in-depth cooperative relationship with avant-garde artificial intelligence bionic/VR application developers and 3D game developers at home and abroad, empowering foreign global well-known brands.
    The company has maintained rapid growth in recent years and is a highly competitive R&D consulting company for domestic enterprises going overseas. The company has a complete salary and welfare system, national statutory holidays, social security, housing provident fund, employee travel and other welfare policies are all available!
    We provide you with: 1. Flexible working hours and a warm working environment; 2. Provide lunch and dinner staff meals (the company subsidizes the bulk); 3. Free snacks and coffee replenishment; 4. Challenging job opportunities; perfect career Development plan; 3. Competitive salary system; annual salary adjustment opportunity. 4. A corporate culture of diversity, equality and trust; a flat management structure.
    At present, the company has developed into a multicultural Internet company with more than 420 employees in Guangzhou, Shenzhen, Shanghai, Singapore, Spain and Hong Kong. They have different educational backgrounds, making the company a group of age convergence, knowledge matching, intelligence complementarity, and solidarity and cooperation. We sincerely invite you to join us to enrich our family!
  • Address: Tianhe District, Guangzhou Tianhe North Road 689 Everbright Bank Building View in map
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