Customer Support Customer Support

Job ID: 1354747983
Date Updated:Mar 19
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Employer: Phemex
  • Work City : Shanghai
  • Salary Range : 10,000 - 15,000 CNY /Month
  • No. Hiring : 2
  • Work Experience : No experience
  • Job Type :Full Time
Responsibilities

1. Response to client request online or any other support timely by Email or online chat way to make sure high-quality feedback received from clients;
2. As the standard of the client service to figure out the issues from clients and deliver the best user experience;
3. Collect the request from the clients and could cross work with stakeholders like the product team or technical team;
4. Improve our SOP and fix the FAQ necessity as request;
5. Any other task assigned by the client support team leader.

Job Requirements:

1. At least 1 year’s custom support working experience and financial or e-commerce industry would be a plus;
2. Bachelor degree or above;
3. Could communicate commercially in Oral English and writing Email or reply to the messages in English fluently and have any English language certification would be a plus;
4. Kindly personality and warm-hearted and detail orientation;
5. Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus.

Job highlights
Work visa Paid annual leave Transportation allowance
Language
• English, Fluent

Phemex

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Internet/E-commerce
  • About us
    we are building a cryptocurrency derivative exchange
  • Current Location: Shanghai China
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