1. Response to client request online or any other support timely by Email or online chat way to make sure high-quality feedback received from clients;
2. As the standard of the client service to figure out the issues from clients and deliver the best user experience;
3. Collect the request from the clients and could cross work with stakeholders like the product team or technical team;
4. Improve our SOP and fix the FAQ necessity as request;
5. Any other task assigned by the client support team leader.
1. At least 1 year’s custom support working experience and financial or e-commerce industry would be a plus;
2. Bachelor degree or above;
3. Could communicate commercially in Oral English and writing Email or reply to the messages in English fluently and have any English language certification would be a plus;
4. Kindly personality and warm-hearted and detail orientation;
5. Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus.
- Company type:
- Recruiter Type: Employer
- Industry type: Internet/E-commerce
we are building a cryptocurrency derivative exchange
- Current Location: Shanghai China