The International Theatre Institute (ITI), the world's largest performing arts organization, invites applications for a Senior Operations Manager to join the General Secretariat in Shanghai. This is not just an administrative role: it is a chance to help shape a global home for artists, working in the spirit of generosity, resilience, and creative collaboration. The selected candidate will take a leading role in implementing ITI's mission and supporting its international network.

About ITI
Founded in 1948 by UNESCO and the international theatre community, ITI is a place where the performing arts connect people across cultures and continents. With Centres and partners in more than 80 countries, we work to protect creativity, celebrate diversity, and foster artistic collaboration, from major festivals to village stages.

Who We are Looking For
We seek someone who combines strategic ability with artistic sensibility: a leader who can navigate complexity with clarity, work under pressure with grace, and inspire trust across cultures.
The right person will:
• Understand the power of theatre and the arts to connect people across borders.
• Value generosity over competition, and creativity over ego.
• Work with empathy, listening deeply to colleagues and partners.
• Adapt to changing circumstances with flexibility and imagination.
• Stay steady and focused under stress, without losing the human touch.

Key Responsibilities
Under the guidance of the Director General, you will:
• Coordinate major ITI programmes, such as World Theatre Day, International Dance Day, ITI Congresses, regional meetings, and artistic collaborations.
• Support the strategic and administrative work of the General Secretariat, including project planning, reporting, and internal coordination.
• Maintain active communication with ITI Centres, Committees, and partners worldwide.
• Represent ITI in meetings, events, and collaborations as delegated.
• Shape and adapt projects so they reflect both ITI's mission and the realities of our global network.

Qualifications and Skills
• Master’s degree (or higher) in cultural management, arts administration, international relations, public/non-profit management, performing arts, or a related field. A doctoral degree is an additional asset.
• Significant experience in cultural management, international arts projects, or NGO leadership.
• Deep understanding of the performing arts sector and cultural policy.
• Proven ability to manage complex projects with multiple stakeholders across time zones.
• Excellent communication in English (fluency required) and at least two other working languages from: French, Spanish, Arabic, Chinese, or other widely used languages.
• Intercultural competence, diplomatic sensitivity, and ethical leadership.
• Ability to stay composed and solution-focused under pressure
• Creativity and flexibility in responding to challenges and opportunities.

Growth and Probation
The position will begin with a three-month probation period, after which the appointment continues on a two-year contract. Remuneration will be aligned with the candidate's experience and with international NGO standards. The post is based at ITI Headquarters in Shanghai, with international travel expected.
The Senior Operations Manager is a distinct position in its own right. Yet, after 12 to 18 months of dedicated service, and subject to performance, organizational priorities, and mutual agreement, the role may evolve into Deputy Director General. While not automatic, the position is intentionally shaped so that it can grow into this higher responsibility for the right candidate.

Materials Needed to Apply
• A cover letter explaining your motivation, relevant experience, and approach to working in an international, multicultural context.
• A detailed CV
• Two reference letters from people who have worked closely with you.